AE
Astrid E

1 reviews | Active since Jul 2020

22 Jul 2020, 10:49

ABSA guving false information regarding paymnet holiday

I app**** for a temporary payment holiday in my personal loan due to reduced household income with Covid. When I contacted them today to inform them that I am able to now go ahead with full payment I was informed that I will then have to apy the fwo months of payment holiday instalments immedialty and in full? If I keep the paymnet holiday in place there will be no penalty, and the extension of the loan period will stay in place. So ABSA does not want the customers to be able to pay......they want the loan periods extended with interest. I was under the impression that it would be more benificial to the banj if we can keep up our payment. We are being ****med PERIOD

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Replies (1)
Absa
Absa's reply22 Jul 2020, 20:00
Official
Dear Astrid 
 
Thank you for bringing this matter to our attention. Kindly provide us with your mothers account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management