ABSA Group Bad Service

ABSA Insurance I have never seen a company with such low standards when it comes to customer service.

On more than one occasion I had to deal with ABSA Insurance company, a total nightmare. If you log a claim they do not respond to the emails sent. If they do respond it takes months for a claim to be settled. Currently I have a claim with them for a broken water pipe which is located underneath the driveway / paving. They managed to send a contractor whom lifted the paving and fixed the pipe. Contractor informed me that they do not reinstate the paving and that ABSA will send another contractor to assist, which is understandable.

This claim was logged 1st July 2023 4 months later 24th October 2023 and the paving / driveway has not been reinstated. ABSA sent me an offer for final settlement which I agreed upon, signed all of their required documents to process payment. This has now nearly been a month ago, no feedback no answer.

I have sent mails to head of departments, claims, complaints, head office, the only response I get is we will look into it. It has now been a week later and yet again no response.

Claims is a nightmare, then I am not even going to go on to the subject of adding anything to the policy.

One would expect a great deal from such a big company, this just proves that they do not care about their clients.

Will be closing all my accounts and business with ABSA group