Absa Greenstone Mall branch, NO HELP if You have hearing DISABILITY.

I went to Absa bank in Greenstone branch today : 02 November’20, first time consultation in their branch. I needed assistance in the customer care. The security guard showed me where to stand in line for the next Absa consultant to help me. While waiting in line, few minutes later the security guard came to me and said, lady “it should be your turn to be assisted because his seeing the who is standing behind me in line jumped me and went to consultant counter to be assisted.

When I confronted the lady who should assist me in counter no 2 (counting from the left side) she wasn’t hearing me, when I told her I didnt hear the beeping system (that calls the next customer in line). Before I could even finish my statement to add that I have a hearing problem. She just shut me by saying the system beeped 4 times. She then continued with the customer. With such responses and disappointment and urgency I just left the branch and drove off Randburg.

This means Absa Greenstone Mall branch if you have a hearing disability one can never be helped. Systematic/ robotics are the only service form measures that controls their customer lines. No form of human element what so ever to be used to follow up on a customer if one didn’t hear beeping system. Also taking consideration that I’m new in the branch.