ABSA GREEN STONE POOR SERVICE

I am in Absa greenstone to open a business account. I am told there’s only 2 consultants dealing with that & I have to book an appointment. Firstly why should I book an appointment? I called the call centre prior to coming in & was not advised that I should book an appointment. It is very quiet in the bank & I see staff members walking around & others doing rounds with food or in & out off the bank & yet I am told I cannot get assistance. !!! Wow. ABSA what is a bank ??? Clearly what I am experiencing now surely tells me that I am at the wrong place & my account will not be handled with care . I NEED ASSISTANCE & WONT BE LEAVING THE BANK UNTIL I AM SORTED !!