Absa google roblox refund

On the 15/11/2019 till the 24/11/2019 they have been deduction from Google Roblox in my absa account, after seeing this deductions from my account i then cancelled my card now after following this i then contacted absa regarding this ******* deductions and requested a reversal and they said i must send an email.

after a day long absa comes back with a long list of emails that i must send to google ***, ***, *** and non of those emails do work as their responses leads to an automated response of a google refund form that responded to a rejection of a so called ''card been used by one of the family members'' which looks like the best excuse for them ******** clients.

Now i am feeling stranded because R3081,64 in my bank account is gone, absa sends automated messages of investigations with countless references. Now what other choices do i have other than the ombudsman and cancelling my card and how long will that take because i need that money.

This where i wish i had put my money in my FNB account because with them its a simple click of reversal.

If anyone has gone through this road with absa, how did you resolve it? PLEASE HELP.