ABSA good for nothing

ABSA Clearwater must be the worst in history. I have phoned them continuously for 4 days but the phone is never answered. I requested historic bank statements on 1 Feb 2023 and he floor manager told me he had to request them from HO. He then entered the the request on his computer and said they would be ready on 7 Feb. I went into hospital on 7 Feb for a back op and gave a letter if permission to a friend with all relevant detail to fetch them and pay the amount the manager quoted. He was told that the floor manager was off sick and they can’t find evidence of said request. I tried HO when I was discharged because Clearwater didn’t answer the phone. The lady tried to phone them from HO but no luck. She gave me two email addresses to contact - also no reply. These statements are crucial for a court case and I made this clear when I requested them. What kind of pathetic company cannot answer a phone or trace a request on a computer. Now I know why I closed my account!