ABSA- Good bye

I (we) are done with ABSA. I was proven that we are not valued but rather sheep being herded. Been having way too many issues with my father’s account and him being 83 we need to assist him. So, first thing this morning regarding his claim *** via ABSA insurance he has been waiting months. Then we find out the address was wrongly provided to whomever, not by us but by the person capturing the data. This morning, I get an email Case is C-***4 with a totally wrong address than what he provided. Still no way forward on this issue.

I then had a look at his statements and again wrong address which does not even exist. So, I decided this is enough, all these issues and the issue where my mother passed away late Dec 2025 and seeing as they had the testament with ABSA we went there 06/01/2026 and was told the account will be frozen. Which is fine, the next day my father went to the Government Pension Fund and submitted all documents for the account change for his pension. But yet again the system fails us, and his pension gets paid into the frozen account after it has been closed. Closing date 06/01/2026 – pension date 01/02/2026 Money which has nothing to do with the estate. Now he at 83 can't pay bills and accounts and can’t survive. Trying to speak with general Absa, we get generic answers and no help.

So, seeing all of these issues I had again taken off work, my time, fuel and patience and took him to ABSA Montana and at the "check in desk" asked to speak with a manager to get all this sorted and also get a better answer to the pension issue. As we are fed up and do not need all this nonsense after our loss still fresh.

I asked twice to speak with a manager and was denied both times by the one lady working there and was told to go to general enquiries. I even told her I will be taking this further and she shrugged it off. As like sheep and not a valued customer we just got the one address issue sorted. And nothing else. I will provide my fathers ID and you can check for youself.

So me being a 40 year plus customer, including my father we will be closing our accounts and moving to another bank where we are valued.