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Johan E

1 reviews | Active since Jul 2011

05 May 2023, 11:34

ABSA: Good at never responding to requests and emails. Fantastic.

I was under debt review. My account has been paid up, and ABSA now actually owes me money. I've been sending emails to close my account, and since 16 March 2023 when the first email was sent, I only received one response dated the same day, telling me my mail was forwarded to private bank dept. And since then I have sent follow-up emails, with ZERO response. Reference: ref:_00D1r1GluM._5005qNDLAd:ref Banking at it's best. ABSA, I want responses and I want my money.

0
Replies (3)
Absa
Absa's reply05 May 2023, 11:37
Official
Dear Johan Erlank

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***7
 
Kind regards,
Group Customer Care
Rezona Louw 
JE
Johan E's update25 May 2023, 10:55
Reviewer Update
The problem was eventually resolved. Account closed, and I received my money. A pity one has to resort to social media to get prompt service. Thank you Rezona for resolving this for me.
Absa
Absa's reply25 May 2023, 13:43
Official
Dear  Johan Erlank 

It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. 

I wish to take this opportunity to thank you for the time and effort to bring this to my attention. 

Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd