KP
Kiara P
1 reviews | Active since Dec 2018
18 Jan 2021, 11:41
Absa gold graduate benefits always giving problems!!!
So tired of complaining about Absa, I have a gold graduate bundle account and I got an sms saying I qualified for the R50 food voucher I tried redeeming it and it says ID. Not registered which is so frustrating because it's not the first time it happened!! I called the call Centre numerous times they kept putting me on hold or to different people and it always ended up getting cut! This is really a terrible bank it's so frustrating to even just get ahold of them!
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Replies (3)0
Replies (3)
Absa's replyOfficial
18 Jan 2021, 16:12Dear Kiara Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply18 Jan 2021, 16:12
Official
Dear Kiara Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
KP
Kiara P's updateReviewer Update
18 Jan 2021, 17:30OK awaiting feedback
KP
Kiara P's update18 Jan 2021, 17:30
Reviewer Update
OK awaiting feedback
KP
Kiara P's updateReviewer Update
20 Jan 2021, 08:54I still have not received feedback I just got a email asking for my ID. NUMBER and nothing else done this is terrible service
KP
Kiara P's update20 Jan 2021, 08:54
Reviewer Update
I still have not received feedback I just got a email asking for my ID. NUMBER and nothing else done this is terrible service