Absa going to the dogs

I have been a loyal customer of Absa since the days of United and Al****. It is becoming increasingly more difficult to interact with this bank as emails are simply ignored, without even the courtesy of an acknowledgement. Currently I have 2 unresolved important issues, one dating back to 4 Dec, a complaint to *** about Absa not removing a tap-and-go facility on a card for security reasons, and the other a FICA issue from 15 Jan as the online FICA facility is not intuitive, does not allow some information to be amended, nor acknowledge submission of documents. It seems the only thing that works properly, and very well, is actual internet banking. I have many accounts and investments with Absa but seriously, is it worth carrying on as a customer with the deterioration of service? I do not have the luxury of a branch close by to visit in person.