Absa Giyani- ***********, unprofessional and insensitive to clients

My mom passed on 11 May 2023, my dad submitted all necessary documents to manage my mom accounts as the spouse, from that time ABSA Giyani has been taking my old man 81 years from pillar to post, he went to the bank several times he was told everything is at headoffice within few days it wil be ready up until today no comunication, he went again and was told people are handling it , its 16 months waiting now, will these ever end for the old man to access what is due to him ABSA is a bunch of insensitive staff who does no folow up or care about people lives, 16 months waiting and you suffer emotionaly for what is yours; MR S G Xitlhabana : ID *** the deceased is Mrs Josephina Xitlhabana *** : contacts ***