Absa Giyani - ill-treating customers

I have decided to write this review because my mom has been telling me about the bad service received from Absa - and this is a specific branch. Giyani in Limpopo to be specific. Everytime she visits the branch she never gets assistance and the attitude of the staff members, bad. Those Tsonga speaking staff members are very rudeI don't think she is the only customer that has issues, the last time she went about a week ago, she wanted to deposit some cash and she went straight inside, she was told to use the ATM as they no longer accept cash. My 69 years old mom doesn't know how to use the atm and she asked for assistance but the bank staff refused and told her that why does she want to deposit money knowing that she does not know how to use the atm. she travelled for about 50km to town, it's not like she can try the next day. I would like to also know if Absa did think about the customers who are unable to use the atms when they decided to go cashless? because other banks have staff members assisting customers.