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venus C

1 reviews | Active since Aug 2015

29 Dec 2016, 15:28

ABSA Giyani

<p>Today i went with my mother to ABSA GIYANI was helped by GETRUDE MASHELE, Extremely Rude.</p> <p>My mom internet banking blocked so i went to the client service with her, we greeted and i explained why we were there and she looked at me and looked at my mom and greeted her again and said how can i help you, i said to hel i have already explained to you that her internet banking is not working , with attitude she said you are not the account holder and i said i have signing powers and she said if you have sining powers what is your mother doing here you should have stayed at home! Anyway give me your Id , i told her its in the car anyway is fine you can help her, she refused to continue helping my mother, until i return with my Id .. and my mother has her ID , and since my mom could not stand for long i had no choice but to go to the car outside and get my Drivers licence, <br />Then she was able to assist her, im so irritated is this how our mothers and grannies are being treated at rural area branches? A simple thing is not like i was performing a transaction i was just talking but the attitude received, i felt so Humilated.<br /> </p>

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Replies (1)
Absa
Absa's reply30 Dec 2016, 08:12
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,