ABSA giving me the Runaround

Im being given the runaround and I don't have time for this as I need to sort this out urgently as I will be leaving for overseas on Sunday for a lengthy period of time.

I am supposed to be receiving emails from ABSA every time I make online payments, when my debit orders go through etc and emails from ABSA regarding any issues they may have with my accounts etc. I have not received any emails from ABSA regarding my account since the 27th August 2019.

I have subsequently received 2 marketing emails...21 November 2019 and again 5 December 2019.

I tried to phone ***this morning only to get the usual runaround.

This problem was again highlighted this morning when I received a call from Vanessa (***) querying a Euro payment returned by the beneficiary due to incorrect details.

When I asked Vanessa why was I not advised when it happened, she said she had sent me emails, which of course I never received. I asked her to send to my gmail account which she was hesitant to do for security reasons, but I told her there is no other way and also, I never received the email in my gmail account either. Both email addresses are not linked at all and yet I have not received on either. The only link is that they are both mine.

I need this sorted out urgently as I am receiving emails from everyone except ABSA emails relating to my accounts. Only receive ABSA marketing emails.

I was advised to go into a branch. This is an urgent trip I have to do, so I do not have the time to go to a branch. Someone in ABSA needs to investigate and sort this out!