ABSA giving me a run around

I had a challenge with replacing my tyre after a rim bending incident and called for help to get my car towed. The ABSA insurance consultants could not verifythe validity of my insurance for more than 40 minutes. They promised to call me in 5 minutes which they did not. I had to call them back annoyed and was told by a consultant on the choice of words I should use when talking to them. She dropped a call whilst we were talking. I caked back for the second time talking to a Andrew Davids who told me they need to verify the validity of my cover add he could not pick up the car I have insured with them. He told me he would send for a cat to come tow ne however I will be liable to cost of towing if the car is towed to my house as per my request. They would only cover the cost if towed to an inspection site. This after waiting for about 45 minutes since the occurrence of this incident