PT
Peter T

1 reviews | Active since Sept 2021

07 Sept 2021, 14:48

ABSA giving away personal details without consent and the staff are unreliable

today I Had a very bad, worse and pathetic service with Absa today

they giving your details without your prior consent.

Staff member cannot speak on Behalf of ABSA, WHY something is Happening and use the phrase like What do you expect me to do, I was not the person that Assisted you.....

account close 3 years ago but still showing that its active with them.

and over the phone , the hang-up, even when you call from the branch.

if you enter an absa branch take a picture and get the name of the agent helping you, and save it its will help you in the future.

0
Replies (1)
Absa
Absa's reply07 Sept 2021, 15:34
Official
 Dear Peter

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.

The reference number to your complaint is C-***2.

Kind regards,
Rezona Louw
Group Customer Care