Absa gives mixed messages

My cheque account dipped into the red last month for a few hours and Absa phoned me to suggest that I get an over draught facility on my cheque account to avoid penalties. I went to Absa Centurion this morning to create the over draught facility but the consultant told me that it would not be possible because I don't have a pay slip.<br> While speaking to the consultant I also enquired about a loan for which I was pre-approved according the Absa on-line banking landing page. This is also not available to me.<br> Why all these mixed messages? Why create expectations that cannot be fulfilled?