Absa - Ghost Town
<p>Since the 11th of November I have sent 5 emails to Absa - I was told to direct my email to a team leader ********** and I have also repeatedly emailed my complaint / enquiry to ********** I received an automatic reply saying that my mail will be attended to, but still... nothing. I then resorted to dropping a note on the ABSA facebook page....still nothing (and unlike other irate clients I did not slate ABSA on social media, I thought being polite might get me a response)</p> <p>I have been a client of Absa for almost 20 years now, every property and car I have owned was financed by ABSA and I have always maintained a good credit record with Absa. In November, I sold my car and financed the new one elsewhere. I wrote to you in November and in December.... no reply....I am now switching to FNB...! If after almost 20 years I dont even deserve a reply on my emails or a phone call, surely it must be time for me to move on. I will now be spending money to also change over my current bond with Absa to move this over to FNB too, as I fear maybe the problem is not with me......maybe its with Absa, maybe its a ghost town, that will explain why I have received a reply in months.... Thank you for nothing!</p> ********** / ********** 585</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
