KD
Kami D
1 reviews | Active since Oct 2017
02 Aug 2020, 22:33
Absa ghost charging their clients
I've been banking with absa for over 10 years already. By my surprise when I checked my bank balance on the banking app, I see they deducted R1043,75 from my account, no notification, nothing... I have never paid that much for banking fees n it's a savings account. I want my money returned. For every transaction I was billed for n on top of it you people still ***** my money. Unacceptable n totally disgusted by this service.
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Absa's replyOfficial
03 Aug 2020, 14:41Dear Kami Davids Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Aug 2020, 14:41
Official
Dear Kami Davids Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Best regards,