Absa ghastly service

Meh what a headache. I have been struggling just to open an savings account for my kids and myself. ABSA offers such nice products but maybe it's time they scale down and focus on customer service. It's been a month, I finally get the courage to go to ABSA keywest and then I get told it's past 10h30 no new accounts please come back on Monday. I work 7 to 5 during the week, full time mom to two beautiful kids. I can't even use customer service online because their service is even worse. I don't understand why they couldn't help me on a Saturday 10h30 to open a savings account for myself is it that people are scared they might have to work overtime or is the banking industry in SA booming so much that no new business is needed.