ABSA ghandi square 'a nightmare' when it comes to client service

I went to ABSA Gandi square to open a cheque account so that i can receive my salary with that account. I was greeeted well at the door by a lady (i dont remember her name) and she directed me to a lady (called Reymodine Fredericks) who was to assist me open the account. I gave Reymodine Fredericks my proof of residence and she told me that she cannot assist me open an account because my proof of residence has a postal code of 2000 and not 2001. I decided to keep quiet and went back to the lady at the door (who welcomed me earlier) and told her about my crisis. she then called Lebogang Kwapeng and he (Lebogang Kwapeng) came and told me the same thing. 'FICA does not allow us to capture a postal address of 2000', he uttered. I am really disappointed with the staff at ABSA. I then asked LEbogang to give me contact numbers for ABSA complaints and he rep****: 'i do not have them, i only have the number for customer care'. So since he did not even bother to get me the contact numbers i decided to share my story on hellopeter. For someone who was coming for the first time at ABSA i was really shocked by level of customer service. ABSA really disappointed me.