PN
Promise N

1 reviews | Active since Feb 2024

28 Feb 2024, 14:32

Absa Gezina Galleries

Absa gezina galleries I paid of my car with AVAF on the 14/24/4.I opted that my parcel of ownership be delivery at Gezina Galleries.On the 26/2/24 i asked my private banker to follow up since i didn't receive any communication if my parcel had arrived.She was told the parcel hadnt arrived,she did follow up on the 28/2/24 and was told the parcel hadnt arrived I called AVAF hotline,they told me the parcel arrived on the 16/2/24 ,signed by V Myburgh. I then decided to visit the branch,my parcel was there but V Myburgh never called /emailed that my parcel had arrived The annoying thing is i have 21 days to visit the traffic department but already absa has wasted 2 weeks sitting with my parcel

0
Replies (4)
Absa
Absa's reply28 Feb 2024, 16:46
Official
Dear Dr Ngoveni, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd
 

Best regards,

PN
Promise N's update28 Feb 2024, 17:05
Reviewer Update
Thank you Basain
PN
Promise N's update28 Feb 2024, 17:05
Reviewer Update
Thank you Basani
Absa
Absa's reply29 Feb 2024, 10:13
Official
You are most welcome.
Thanks.

Best regards,