ABSA - GET A BETTER PERSPECTIVE - MAYBE IT SHOULD BE INTROSPECTIVE

Following an enquiry on how to obtain documents from the purchase of a vehicle that was financed and paid up quite some time ago, the relevant information was sent on 10 January, response "documents cannot be located and I would need to pay for ABSA to obtain the document - REALLY!!! After quite a few follows ups, there has been absolutely no response, not even the courtesy of a phone call. The vehicle in question has been sold and the documentation is required urgently. Is there no such thing as an "archive"? Clearly the staff whose responsibility it is to source this information are either not interested or just couldn't be bothered to go the "extra mile", if they know what service is to begin with. Clearly service is not existent so the one account that remains with ABSA will be closed, plenty of competition who offer better rates and service.