Absa – Generic Responses and No Action on Debit Order Dispute

I am extremely frustrated with Absa’s handling of my debit order dispute.

An amount of R5,216.19 was debited from my account on 16 March 2026, which is incorrect and not what was agreed. I reported this immediately and have followed up multiple times.

Instead of resolving the issue after I raised the issue again with a new complaint, I have received repeated responses stating that a consultant will contact me within ANOTHER 2 business days — with no actual assistance or progress.

This matter has now been ongoing for several days with no resolution, no accountability, and no meaningful feedback.

I request urgent reversal of the debit order and proper intervention.