ABSA gave my NATIS to a stranger now they are not responding to my mails.

I settled my car in November. I paid for the NATIS to be delivered to my house. I waited an entire month and they did not show up. I made repeated attempts to find out where it was and eventually got a response that it had been delivered on the 4th of December. It was not!!

All of the email communication are short one line replies from someone who is clearly unwilling to assist me. At one point I told them that it was not delivered to my house and asked when and where they delivered it and she just rep**** with a screenshot indicating that it was delivered on the 4th. No words. Just a screenshot. Not even willing to spend time typing an email.

I eventually learned from chasing multiple people that they attempted to call me on an incorrect number and did not deliver it.

I gave the correct number and asked when it was delivered. And she rep**** with a screenshot showing that it was delivered on the 4th. No further communication.

We are going into the 3rd month now. I do not have it. They refuse to reply to my emails. And I do not know where my document is and who has it. I do not know if it was delivered to a stranger and it is very likely that a stranger currently has possession of my NATIS document and at this point could have ownership of my car.

I believe that ABSA gave my car away. And unfortunately they do not respond to my mails so I have no idea what's going on.