LDlh
Lynette De la hunt
1 reviews | Active since May 2018
18 Mar 2021, 11:01
Absa Galleria mall
My daughter had a fix deposit that paid out yesterday went to Absa Galleria Mall to withdrawn the money. She app**** for her ID and every time home affairs are offline when we want to collect her ID. She app**** in Desember 2020 for it. But absa Galleria don't want to help her with her birth certificate and with my ID with the papers of the money that must paid out. The person who helped us was ceril at Absa Galleria mall. Poor service. Never go to Absa Bank again after this. My number ***.
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Replies (2)
Absa's replyOfficial
18 Mar 2021, 11:31Dear Lynette. Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply18 Mar 2021, 11:31
Official
Dear Lynette. Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
LDlh
Lynette De la hunt's updateReviewer Update
18 Mar 2021, 12:06 Don't want to go back to absa to tell us sorry she needs her ID again.we we're there twice yesterday and today She app**** for her first I'd in Desember 2020 and till now no help. We went to the police station also do get a affidavit to say it is her money etc. She turned 16 on 24 August 2020.
LDlh
Lynette De la hunt's update18 Mar 2021, 12:06
Reviewer Update
Don't want to go back to absa to tell us sorry she needs her ID again.we we're there twice yesterday and today She app**** for her first I'd in Desember 2020 and till now no help. We went to the police station also do get a affidavit to say it is her money etc. She turned 16 on 24 August 2020.