ABSA FUNERAL POLICY NON PAYMENT

My mother passed away in July. On 6 August I went to ABSA The Glen - who are listed as the executor. In essence I was told that as she had no asseets and only R6000 in her account they woudl not act as executor. She was a long term customer as am I so find this disgusting. Two thing then happened. I submit her funeral policy , which is made out to me, and am told this will be paid out - without executorship and am asked to fill in forms, submit documenst etc. I do so. These are submitted same day. Over the weeks I email the gentleman who submitted the forms asking how far this claim is. Eventually I get a call , 3 Sept, saying that my mothers ID scan is not clear enough so I must resend. I do so. I then receive an sms from funeral life stating that the second page of the claim is missing (3 Sept). I send this . This afternoon I receive an sms saying that the letter of authority and value is now needed. Firstly there is no letter of authority as ABSA refused to do the executorship and secondly thsi was not requested at the time. Secondly they have the policy so why do they need the value? After ABSA declined executorship I googled and according the the law the Magastrate Courts must have service points who can issue this letter. This is not the case. I have since been told I must go to the High Court in Jhb. As a middle aged woman I cannot risk my life to go into JHB to get this. I then decided to write off the R6000 in her bank account (which I can prove I deposited into this account), but refuse to allow ABSA to keep giving me the run around re the funeral policy. Her funeral cost us in Excess of R20k which we did not have laying around. Is this yet another ploy to ensure that policies are not paid out. I was told very clearly that this would be paid to me and yet we are almost a month down the line and they keep requesting more and more documentation. They should also state clearly to everyone that they will not do executorships regardless of how long you are a client, if you do not have more than R250k in assets. Thsi is disgusting behaviour from them and I will shortly be moving all of my accounts to another bank.