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JL
Janetta L

1 reviews | Active since Jun 2023

12 Jun 2023, 12:01

ABSA FUNERAL POLICY

ABSA FUNERAL INSURANCE......My brother who is mostly bedridden, went to update his bank card that was due to expire at the end of last year. While at the bank, he took out a Funeral Policy. They insured him that he will receive the documents via post within a couple of weeks. It has now been more than 6 months and still nothing. Phoning the number or emailing is useless as you get no response from the email and with the call you hold on for ever. He wants to cancel the policy but there is no way of actually getting hold of these people......absolute poor client service.

0
Replies (3)
Absa
Absa's reply12 Jun 2023, 14:24
Official
Dear Janetta Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
JL
Janetta L's update13 Jun 2023, 09:11
Reviewer Update
Within 3hours after posting my review, I received a call from Vanessa (Group Customer Care). She responded to the complaint in a sincere, professional manner and contacted my brother to resolve the issue at hand. I received a follow up email from Vanessa this morning to inform me that she has spoken to my brother and attended to the complaint. A BIG thank you to Vanessa......This is what customer service is all about. A 10 Star review goes to Vanessa.
Absa
Absa's reply13 Jun 2023, 11:48
Official
Dear Janetta With reference to your complaint C-***2.

Thank you for your kind words and it is with great pleasure to be of assistance. I am still attending to the complaint and will provide you with feedback as soon as received. Kind regards,Vanessa CroweGroup Customer Care