sN
susan N

1 reviews | Active since Feb 2012

03 Jun 2022, 08:23

ABSA FUNERAL COVER(**********)

In 2017 i took several products with absa which the funeral cover was debiting since day 1 till 2020 October where premiums did no longer go off , i then made payment to keep the policy active but this started to become a night mare no money was taken off my bank. I made calls almost every month an i was told that they would debit and there was an issue whith their systems that is why im having this issues, nothing happend till i when into branches but i was not assisted ,in short i got an sms for a refund in march to send my bank statement which i thought that i would be paid all my money to go an look for another reliable insuerer but no i then callled Margret who said she will call me back but till to date she has never called me back. Im just tiered of this whole thing all i want is my money from 2017 so i can get a better option as ABSA has treated me like a no body just sucking out peoples money.

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Replies (1)
Absa
Absa's reply03 Jun 2022, 12:03
Official
Dear Susan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care