Absa funeral cover illtreatment

I have absa funeral cover in which my mom pased on inMay 2023, i requested absa to remove my mom since she is no more i could not do claims because my mom passed on before the waiting period lapses , which is fair , so the premium has been debited since then meaning from June 2023 to date in 28 January 2024 , the consultant cannot do a thirty second job to remove my mom, i have been asked for death certificates in which i did email but Absa life is just happy to get premium while my mom is no more, do you knw how painful it is to try and move on but absa stil takea R223 fo my mom. Can i get my refunds with immediate effect, am fed up now i have been patience enough. Policy number *** my identity doc ***. My contacts ***