ABSA FUNERAL COVER DISSATISFACTION

I have a funeral cover policy with ABSA and unfortunately I did not honour the debit order on the 1st of February 2020 but I made an EFT payment for the missed payment as well as March premiums on the 29 of February 2020. Unfortunately the reference number of the POP was having an error which I called in to rectify and was told all is in order and the funds were allocated but when I check on my online profile it says the account is in arrears until I received a letter saying the policy has elapsed. From the 05th of March 2020 I have been calling almost everyday and the answer is always the same "we have looked into your profile and will escalate the matter, please check with us the following day". Please assist......