Absa Funeral Cover and Account Closure

I am so disappointed with ABSA that a funeral benefit has not been paid into the deceased account even after a week, they said 72 hours. This has caused a delay in closing the deceased account which has been active for the past ten years as the deceased died in 2013. The 10-year part is our fault, now I have to wait another 3 months for the account to be closed as I read the reviews.