Absa Funeral cover

I had two death policies with Absa-Life. The one policy taken in 2009 insure covered all my extended family members (mother in law and uncles) and the second policy taken last year and insured (my mother). In March of 2020, i submitted a claim for my late mother in law which was paid within 72hours. Then i also lost my uncle recently in June 2020 and submitted the claim of which was rejected after 2 weeks of being sent from pillar to post. The reason for the policy rejection was because the ID numbers in the OLD ID document did not match the recently taken ID numbers reflecting in the death certificate and the drivers licence. I understand i could have updated the details with Absa but i could'nt because my mother in law is now late (since she was the one provided me with the documentation). After being asked to provide all documentation (2weeks), Absa life rejected my claim. Then i decided to cancel both policies with immediate effect since they were not willing to pay-out. The consultant helping me blatantly told me that i will not get any of my premiums back including premiums for the cover i took last year. I find it very odd and unfair for them to refuse to pay my premiums back. I now do not wish to make any business with Absa and am also moving all my businessess or services to another bank. I can't believe the way i've been treated considering that i have been a loyal client and also paying premiums for the past 11years, without any default. I am really upset and troubled by Absa's conduct especially during this difficult period.