ABSA FUNDS REVERSAL

Immediate transfer on an Absa account to 3rd party sometimes gets delayed without showing whether funds have been debited. This happened on the 21 May 2018. Assuming that funds had not been paid, I made a normal payment of R5800, only to have the first transaction go through as well. ABSA's dispute resolution system has been completely useless in reversing the transaction. After forwarding all the necessary documents, ABSA simply came back with "we cannot assist with "immediate payments". I then corrected them that two payments were made immediate & normal, 17 days later no answer. It is an atrocious service.