SL
Seonyana L
1 reviews | Active since Mar 2021
07 Oct 2022, 17:28
Absa FSP solutions: service excellence
I recently changed my insurance to Absa FSP solutions in September. On the the 9th of September I was involved in a terrible accident and my car was badly damaged as well as that of the third party. I was worried I wouldn't be insured as I had not disclosed a previous accident, which was unintentional as I had forgotten about it and was made aware only after my previous insurance provided me with a claims history. Absa promised a no excess fee and they kept to their promise and only penalised a very reasonable amount for the non disclosure. The consultants are friendly, helpful and prompt. They indeed epitomise prime customer care as well as leading service excellence, keep it up!!
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Absa's replyOfficial
10 Oct 2022, 09:05Dear Seonyana
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayCustomer Value Management
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayCustomer Value Management
Absa's reply10 Oct 2022, 09:05
Official
Dear Seonyana
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayCustomer Value Management
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayCustomer Value Management