ABSA Frustrations - NO TENACITY!!

VERY BAD CUSTOMER EXPERIENCE

I am a Finance and Insurance Manager at McCarthy Inyanga Vryheid. One of our client's, that stays in Klerksdorp, deals was approved by ABSA bank for his Toyota Hilux.

Client has signed e-Contract online and we met with him in Vereeniging for the hand over of the vehicle.

We needed the ABSA branch to assist us in copying and certifying the clients FICA documents, being his ID and Drivers Licence.

Nobody was willing to assist. According to them, they are not allowed. Even spoken to the branch manager, without any success. We showed them the ABSA contract which the client has signed and still the did not want to assist.

Client event then wanted to cancel the deal on this stage, saying that if the Branch's service is like this, why should he finance his vehicle through them.

I had to contact my ABSA contact person in Vryheid, KZN to phone someone inside ABSA Vereening to assist us. Only then a lady by the name of IVY said she would assist us.

Really ABSA - what happened to your Africa Tenacity?????