Absa Frustrations

When will this matter be resolved. How can Absa 's investigation take almost 2 months? One of the accounts that was hacked, was my mother' s. She is 78 years old and in an old age home. She have been a loyal customer for many years and this poor service is her reward!!!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

See Absa's comment 2 days ago. "We have asked Vanessa to urgently follow up and give you feedback" This is 2 days later and nothing has happened yet!! This is pathetic!!

It is Sunday. The last call from Absa was on Wed 22 Aug by Vanessa to inform me that they must still do my interview. For what? 4 days later.... Stil no interview and guess what? STILL NO FEEDBAC****!! It is clear that Absa have no intention of even trying to sort out my problem. This is the way you chase your customers away to other banks!!!! Pathetic!!!!

Tuesday. Nothing happened on Monday, no call, no feedback, nothing!!! But they promised...... As usual!!!!!

Wednesday. Still nothing from Absa. Maybe Absa is developing a thick skin now. Not even commenting on my replies anymore....

En daar gee Absa toe terugvoer na 2 maande! En net op een van die rekenings wat gehack is op 3 Julie. Bedrag R10 900. En Absa se dis alles my skuld!! Na die eerste hacking einde Jun, is al my passwords reset. Hulle rede: Ek was nalatig want iemand het dit uitgevind en na dat verifikasie kode gestuur is, kon die geld onttrek word. Hier is die feite: 1) My passwords is reset 2) Ek was dubbel versigtig na eerste hacking. Nie eens my seun, wat vir my werk, het geweet wat die passwords was nie. 3) Ek is die ENIGSTE PERSOON wat BETAINGS doen, net EK ken ENIGE VAN DIE PASSWORDS. 4) Op 3 Jul om 11h05 het ek 'n Absa verfikasie versoek per sms ontvang wat in kort vra: Iemand probeer toegang tot jou Absa profiel kry. As dit nie jy is nie, ****ak Absa ***** afd onmiddellik. 5) Dit was nie ek nie, ek het ONMIDDELLIK die verifikasie versoek DECLINE en vir Absa ***** gebel. 6) Hulle deel my mee dat iemand wel probeer om op my rek in te gaan. 7) Terwyl ek met Absa ***** op tel gesels, check ek my rek self, geen onregmatige onttrekking op daardie stadium nie. Ek noem dit aan hulle, maar hulle hou vol dat iemand wel probeer toegang kry het. Ek check WEER my rek en die geld is verwyder!!!! Terwyl ek met Absa ***** op die foon was!!!!

Ek het presies alle reels gevolg soos Absa vereis het. Hoe kan hulle voorgee dis my skuld? Wat het ek verkeerd gedoen. Moet ek nou verantwoordelikheid neem as Absa se sekuriteit so swak is dat iemand geld uit rekenings onregmatig kan verwyder? Hulle gee verdere opsie dat ek na ombudsman kan gaan.... Hoe patetiese swak reaksie van Absa!!!! Ek is amper 2 weke gelede deur Vanessa van Absa meegedeel dat die ***** afd eers 'n onderhoud met my moet voer om my kant van die gebeure te hoor, alvorens' n besluit geneem word. Tot op datum het NIEMAND van Absa nog vir my ge****ak ivm 'n onderhoud of kommentaar nie. HULLE HET SOMMER SELF BESLUIT DAT DIT PIERRE BARNARD SE SKULD IS!!

Ek wonder wat gaan hulle vir my 78 jarige ma laat weet.....

Dis nou 72 dae na die voorval. Is Absa nou al so dikvellig, of kry hulle so baie hackings dat hulle nie meer omgee nie???? Tel my 22 jaar se getroue ondersteuning dan niks nie?