1 reviews | Active since Jan 2019
Absa FRUSTRATION!!!
Complaint ***
I know this review is another waste of my time but maybe someone else will read this and think twice before using Absa.
I have been struggling since 14 June to obtain a letter from Absa. Been dealing with numerous call centre agents and spent hours on the phone. It seems that every time you follow up, the intiall 24-48 working hours turnaround gets extended by the same amount of hours. Logged a complaint but you are wasting your time trying to follow up or expedite the matter because it seems like you are never able to talk to someone that has the knowledge to deal with it. No urgency at all and it seems that agents are more interested making themselves heard than assisting. It's the 25th and still no feedback. They frustrate you so much that you have no choice but to give up. No wonder Barclays pulled out!
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***3. We have escalated your matter to mandated officials and we will be in contact within the next 24hours. Thanks.
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is C-***3. We have escalated your matter to mandated officials and we will be in contact within the next 24hours. Thanks.
What has been addressed and when because I have had no response in this matter at all. If it all was in order I would not have posted on Hellopeter in the first place. Thank you for the complaint reference number (which I cannot view) but reference numbers are all that I have been receiving for the past 12 days.
What has been addressed and when because I have had no response in this matter at all. If it all was in order I would not have posted on Hellopeter in the first place. Thank you for the complaint reference number (which I cannot view) but reference numbers are all that I have been receiving for the past 12 days.
Maybe Absa should include in their website that complaints should be addressed to HelloPeter directly and don't waste time with any Call Centre Agents on the phone or emails going back and forth.
Maybe Absa should include in their website that complaints should be addressed to HelloPeter directly and don't waste time with any Call Centre Agents on the phone or emails going back and forth.