ABSA FRUSTRATING ME

Item: Absa
Rating: 1
Author: vukosi M

Consultants dont know their jobs , they are busy sending me from pillar to post. I bought electricity but it's not sent and the money left my account.

Absa: SAVE5258, Pur, 03/09/20 SETTLEMENT/C - PREPAID DEBIT, ELECTRICITY: ***, R-100.00,

Helpful (0)

Replies (3)

Absa's replyOfficial

03 Sept 2020, 19:34

Dear Vukosi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply03 Sept 2020, 19:34

Official

vukosi M's updateReviewer Update

04 Sept 2020, 08:21

Thank you very much Basani , I have been contacted and they managed to email me the token number manually. Im grateful for the service .Indeed there is hope. You care about us your customers

vukosi M's update04 Sept 2020, 08:21

Reviewer Update

Thank you very much Basani , I have been contacted and they managed to email me the token number manually. Im grateful for the service .Indeed there is hope. You care about us your customers

Absa's replyOfficial

04 Sept 2020, 13:09

Hi Vukosi,

You are most welcome and I am glad to know that matter has been resolved for you. Thank you.

Basani

Absa's reply04 Sept 2020, 13:09

Official

Hi Vukosi,

You are most welcome and I am glad to know that matter has been resolved for you. Thank you.

Basani