Absa - frustrating experience

I have no idea what is going on with this bank and I am livid! Firstly I try get hold of them about a transaction that was made in December that never went through to the vet as I was trying to pay for a bill. Following that I now have to go back to the vet to get a letter prove that they never received the money (but it’s still on hold on Absa’s side)! I then have to email it back who knows how long that’s going to be till I get the money back. During this whole process I have called 7 or 8 times to rectify the issue, where each time something always went wrong! Then I go into the bank and they can’t do anything about why I don’t know but what is worse, is when the lovely lady who was trying to call someone from head office I’m assuming; he was faking not being able to hear her! It’s the most revolting process I have ever been through! I cannot wait to be done with this bank!