ABSA from bad to worse

I am an ABSA Private Bank client. Yesterday I requested a copy of a statement, which I did not receive via e-mail and/or the post via the Private Bank call centre. It took 35 minutes, after being sent from pillar to post, only to receive a statement that is illegible. All the areas with a grey background was black so that the writing over it was totally blacked out. I was advised to go to a branch to get a statement. Hey?? In the 21st century with computers and the internet!! They want me to stand in a queue outside a branch for hours to get a statement from the same computers out of which they could not send me a legible copy!!!! I then e-mailed Private Bank. Except for an acknowledgement that they received my e-mail I have still not received anything. That's why ABSA is slipping down the list of favourite banks and why they are loosing clients.