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MLUNGISI M

1 reviews | Active since Mar 2020

02 Apr 2020, 11:41

ABSA FREEZING ACCOUNTS FOR OTHER BANKS USING DEBTCOLLECTING TACTIC!!!

This is now my second review regarding Absa ********ly freezing of accounts for other banks in terms of debt collecting . There is a lady that was suppose to attend to my quirky from ABSA she replies after three weeks requesting for documentation that has nothing to do with the freeze of my account and up until today they have not provided a legitimate reason behind the Freeze , they tell me that although they place the hold for FNB they cannot remove it until they get instructions from FNB . Absa themselves have no Idea on what grounds they have held my account for not even a case number or confirmation from FNB regarding the allegations, my account is not even being investigated by FNB which I have already confirmed

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Replies (1)
Absa
Absa's reply02 Apr 2020, 15:18
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd