ABSA Freezing Account - No Reason - No Assistance

My ABSA account has been frozen because of some transaction that was paid from my own FNB account into the ABSA account on the 29/09/2018. This Hold was only placed on the account on Tuesday or Wednesday this week and I was only able to find out through the ***** Department at 9pm last night. I was then told to make contact with a certain Kenny from that department. I have phoned in 6 or 7 times today and have left messages and have been told he will call me back. To this point I have not recieved a single call back. They then told me to email a document to head office . They requested the proof of payment from my FNB account to the ABSA which I have emailed through. This needs to be resolved now as you cannot leave a client without his account operational. To be told that I need to now wait for someone else to deal with this and that it can take 24-48 hours is just absolutely absurd. I need someone that has to ability to remove a hold on an account to contact me ASAP. The affected account number is ********** 246.