ABSA freezes account due to incompetence

Without warning me, ABSA froze my Business account in order for me to FICA it. I went to my closest branch at Longbeach Mall in Fish Hoek, and spoke to the client assistant Colleen Boyd. After giving her all the necessary documentation, she scanned- an sent it to the person responsible for my account at Heerengracht Branch in Cape Town: Gerald (E.P.) Maqubu. mr Maqubu has never before attempted to contact me and I never was aware that he is my personal banker. Anyway, i sent these documents via ms Boyd on the 10th of February. It is now the 20th, and no one from Heerengracht has attempted to contact me thus far. I have tried to contact mr Maqubu several times, and he is never available- in fact, he seems to never be at work or too busy to speak to clients? ms Boyd have to work through him, and he is not available. And all the time all my funds that I need for my business is frozen. Good thing I also bank with FNB and Standard, because ABSA is absolutely pathetic!