Absa **********ly Debiting Account RCCS BOS J - No Permission Given

I Christopher Wren, The sole account holder & client state the following…. I'm a Barclay's trust account holder in the UK & I been a client of ABSA since I was 10 years old. I have; in the last 5 days spent over 4hours on the phone with ABSA & been running around from branch to branch waisting hours of my life &, I have been refused help at every turn. This is a horrible waste of my precious time & all that i require is a ********** transaction reversed ASAP.

Here are my points... 1. ABSA accessed my new personal cheque account and **********ly debited my account without any consent what-so-ever, from me, the client and principal account holder.

2. ABSA have not contacted me in any which way or form to advise me of their ********* & ******* ********** action by any way of all my updated contact details that they possess. & by not trying to contact me via telephone, SMS, email, post or cell number or otherwise regarding any alleged outstanding balances or even requesting we come to a payment solution or arrangement instead ABSA just debited an amount of money and still say that I owe ABSA more!

3. I am willing to discuss a payment arrangement if I do owe anything 4. I need this matter resolved urgently & the amount that was debited [R10'000] on the 3rd Nov 2018 was never authorised by me & therefore I must insist that it be refunded/reversed back to me. This amount that you have debited without my consent or going through the correct legal procedure was **********, (not only my funds) but for my expenses, including my rent. The law states NO DEBIT ORDER MY BE PROCESSED ON MY ACCOUNT WITHOUT PRIOR WRITTEN CONSENT. I assure you that I have never signed any agreement or debit order for this transaction.

5. I expect this situation to be resolved ASAP

6. Failing that, I am forced to escalate this matter to the Ombudsman including legal advise as your actions do not go in line with the NCA & the consumer protection act with regards to the date the alleged credit card was opened and money being deducted after 5 years of the referred to account being with your institution.