KM
Kwanda M
1 reviews | Active since Oct 2021
20 Dec 2021, 08:04
ABSA ********** PROCESSING OF LATE ESTATE CLAIMS & INCOMPETENCE
Hello Peter
I submited a complaint 09 December 2021 with ABSA regarding funds to be made by the Bank into the Late estate account, till this day no progress has been made. They requested additional documents which I provided but still they don't want to made the payment yet they have everything document needed. I have more than 3 people facilitating this case but one of them is resolving the case. This is now giving me an idea that ABSA doesn't want to process claims, such a decent bank adopting ********** processing style. This is the 6th month since the claim was made, all other competing banks made payment without any stories it's ONLY ABSA is giving us a hard time.
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Replies (4)KM
Kwanda M's updateReviewer Update
20 Dec 2021, 13:46M'am you sent me the exact message when I lodged this complaint yet it has not been resolved, so this means after second week I must complain & you'll tell me the same thing Tha you will provided feedback. This is tiring, really upsetting. And yes You Ntabiseng, you are one of the people I've been communicating to regarding this but you and your team are failing. SOVE THIS NTHABISENG and your team.
KM
Kwanda M's update20 Dec 2021, 13:46
Reviewer Update
M'am you sent me the exact message when I lodged this complaint yet it has not been resolved, so this means after second week I must complain & you'll tell me the same thing Tha you will provided feedback. This is tiring, really upsetting. And yes You Ntabiseng, you are one of the people I've been communicating to regarding this but you and your team are failing. SOVE THIS NTHABISENG and your team.
Absa's replyOfficial
20 Dec 2021, 21:34Dear Nokwanda
We are working on this matter and once resolved feedback will be provided to you.
Kind regards
We are working on this matter and once resolved feedback will be provided to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply20 Dec 2021, 21:34
Official
Dear Nokwanda
We are working on this matter and once resolved feedback will be provided to you.
Kind regards
We are working on this matter and once resolved feedback will be provided to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
KM
Kwanda M's updateReviewer Update
22 Dec 2021, 08:19After my review here, I am happy to say the Absa team processed my claim & the expected funds were received. My advice to Absa is that they must do the right thing, they should not buy time and wait for clients to complain. For instance were I am seating, the probability of me investing/banking with Absa or even recommending Absa is very low based on this experience.
Thank you Hello Peter.
Thank you Hello Peter.
KM
Kwanda M's update22 Dec 2021, 08:19
Reviewer Update
After my review here, I am happy to say the Absa team processed my claim & the expected funds were received. My advice to Absa is that they must do the right thing, they should not buy time and wait for clients to complain. For instance were I am seating, the probability of me investing/banking with Absa or even recommending Absa is very low based on this experience.
Thank you Hello Peter.
Thank you Hello Peter.
Absa's replyOfficial
22 Dec 2021, 10:33Dear Customer,
Thank you
Kind regards
Thank you
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply22 Dec 2021, 10:33
Official
Dear Customer,
Thank you
Kind regards
Thank you
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd