Absa ********** personal loan

To whom it may concern

My name is Linda. It is with great frustration that I have to come to this platform and vent, I have been in communication with ABSA about a ********** case that occured in 2015. I have never had an ABSA account, somehow , someone was able to open a bank account and a load in my name. I have not seen my signature in any of the documents I was shown in the branch. Yet Many emails and unanswered calls later to date I am still lost as to what to do next. I was of the view that cases of this nature should be treated with the atmost urgency and respect, however In my case it's evident really that it is treated as a hot potato and no one really wanting to take responsibility. It's very unfortunate that I have to use a public platform like this to voice out what should have been handled in private, but I need advice on what to do next. ABSA has stopped any and all communication with me and my lawyers. I will not stop until I get answers and a satisfactory response from ABSA, I am planning on going to the news, tabloits any medium I can get access to so that I can get a response.

I have been advised by Hunadi Malapane, that a statement from inception was requested, and I also have been advised that I need to go to the branch that the statement was made, investigations need to be done by forensics to determine whether or not ********** practices were made, I did so. I then have submited all the documents and have been sent from pillar to post, this whole situation is extreemley frustrating to such a point that I have requested my lawyers to intervene, we have tried to contact Hunadi and the branch, its a 4 year circular communication with me in the middle of it that has no concrete decision as to what I need to do from my side to resolve this, to also add to this the line rings forever whenever we try to contact Hunadi. Rill this day 2019/08/13 this still hasn't materialized to anything tangeble/concrete. I am forced to go to this public platform to voice my frustrations. I am even willing to contact the bank ombudsman for this to be solved. Please!, Please!! Assist as soon as humanly possible.

I AM VERY DISAPOINTED AT THE LACK OF CLEAR COMMUNICATION AND NOT TAKING SUCH A SERIOUS CASE WITH URGENCY FROM ABSA'S SIDE!!