ABSA ********** department

Today I received a suspicious sms transaction from my account, and Immediately wanted to report it to avoid more transactions going off.

I phoned the Absa ***** hotline and the consultant that answered was extremely unprofessional, I asked her 3 times to speak up because she sounds like she was sleeping. I asked her to check where the amount is was swiped so that I can know and she rudely said. You can google it.

She then put me on hold, and didn't even say what she was going to do.

She then gave me a reference number, I had to ask her what this was for and what am I supposed to do from here because I have never been in a situation like this.

ABSA Bank, this service is not acceptable. Especially when ********** transactions are involved. The customer needs to know that you have their back at this time.

Definitely moving banks after this.