SG
Seipati G

1 reviews | Active since Dec 2017

31 May 2019, 22:33

ABSA ********** DEBIT ORDERS: Non-existent DebiCheck Function

Soooo tired and exasperated with Absa for allowing, authorising and processing ********** debit orders! I've had three differences incidents with sham companies and I'm quite tired: 1) SagePay (D'votion) for R105.00, 2) Ktrackk1 for R85.00 and, 3) SCB - Zfuneralmz4365 for R99,90

I'm ready to close my account because it's ridiculous that banks don't actually use their DebiCheck function, and the customer is liable for reversal costs.

Both Absa and the Payments Association of South Africa (PASA) are failing us horribly!! I've NEVER received a single DebiCheck for any of these debit orders going off on my account, why is that??! Can anyone at Absa answer that?

0
Replies (2)
Absa
Absa's reply03 Jun 2019, 11:38
Official
Dear Customer 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
 
Regards
 
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,

Absa
Absa's reply03 Jun 2019, 11:40
Official
Dear Seipati,

Thank you for taking my call and apologize for the inconvenience caused.
Please be advised that this complaint will be closed on our system.

Regards
 
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,