LN
Lionel N

1 reviews | Active since Dec 2018

04 Sept 2019, 06:45

Absa ********** credit card approval

Absa bank is accepting ********** applications for Absa credit cards, my identity document has my picture remove, how is this possible, the banks security is weak, I don't bank with Absa, someone used over and estimate of 180k on this card, I have a clear credit record, I hate debits, this is emotionally stressful, the ********* no my home address and place off work, I am at high risks for my safety, my identity document I had to put a stop at trans union, soo no other accounts can go off throw *********, Absa never give me any advise or help in this, only investigating, I had to lose time from my work to run around and make calls, my identity is lost and this is unacceptable, how many more going to suffer throw Absa negligence.

0
Replies (6)
Absa
Absa's reply04 Sept 2019, 09:07
Official
Dear Lionel, 
Thank you for bringing this matter to our attention. The reference number to your case is C-***8. We will investigate the matter and furnish feedback within the next 4business days.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

LN
Lionel N's update25 Nov 2019, 10:40
Reviewer Update
I am not happy with the response, I need to no if the ********* is caught, my identity must not be used again, I also need my name cleared at the credit bureau, it costed me alot off my time and money, this is unacceptable.
LN
Lionel N's update29 Nov 2019, 06:57
Reviewer Update
Absa needs to at least compensate me for the loss I suffered in this case, they should at least tell me which branch approved this card and who was the consultant that was in charge, if the consultant was reprimanded or not, how did Absa bank approve the **** salary amount, did they not investigate, where is the fingerprint system that approved this account, Absa needs to compensate me for this negligent act for future costs that I may I occur, this is unacceptable, a apology is not good enough, I think Absa bank don't want to fit the costs involved to track the *********, this should be their first priority, it clearly shows they don't have any concern of my safety as the ********* no all my details, this is sad from Absa bank. They was supposed to put a stop once and for all and prevent another person from this identity theft. Am really disappointed.
LN
Lionel N's update29 Jan 2020, 14:36
Reviewer Update
I am still suffering with the negligence off Absa bank, I was told that this case is closed and my name will be cleared at credit bureau, I will not owe any money, why is the credit bureau saying I owe a amount off R57. 000 to a Absa credit card. I am very very very disappointed as I spent all my life keeping a clear and clean excellent credit record, this is unacceptable with lies from Absa bank, sad. This has messed up my entire life through the negligence off Absa bank and staff, I have been a victim once but why they are soo unhelpful, why can't they send me letters off confirmation that my name is cleared for future records, I was not even compensated for all this running around and telephone calls.
LN
Lionel N's update26 Jan 2022, 09:27
Reviewer Update
Absa employee finally caught doing ***** by hawks whilst we innocent people who don't bank with Absa still suffers yet Absa bank failed to take responsibility of negligence, sad world we living inn,
Absa
Absa's reply26 Jan 2022, 12:16
Official
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